FAQ

Product information

  1. What is the size of the A1121.61 power supply unit supplied by Master?
  • The A1121.61 power transformer/power supply unit is 100W (4.2A), W98xH43xD200 mm.
  1. What is the size of the A1121.62 power supply unit supplied by Master?
  •  The A1121.62 power transformer/power supply unit is 200W (8.4A), W102xH45xD200 mm.
  1. Can the push-button kit be used with RC motors?
  • The kit was designed to control non-RC actuators that require the reversal of polarity in DC in order to function. However, if the installer is a qualified electrician, he should be able to use the same button for radio actuators as well, by means of suitable jumpers.
  1. Can I use both the push-button and the remote control with the same actuator?
  •  Yes
  1. How many window and door frames can I open with radio control (WICONTROL)?
  • It is possible to open up to 30 window and door frames, which is the number of channels of the Radio Control.
  1. How many window and door frames can I open with radio control (WICLOUD)?
  • It is possible to open up to 30 window and door frames, which is the number of channels of the Radio Control.
  1. How many window and door frames can I open with radio control (WICLOUD RC)?
  • It is possible to open up to 30 window and door frames, which is the number of channels of the Radio Control.
  1. How many window and door frames can I open with radio control (WICLOUD AR)?
  • It is possible to open up to 30 window and door frames, which is the number of channels of the Radio Control.
  1. How many window and door frames can I open with radio control (WICLOUD RC-LOCK)?
  • It is possible to open up to 30 window and door frames, which is the number of channels of the Radio Control.
  1. How many window and door frames can I open with radio control (CLOUD RADIO)?
  • It is possible to open up to 30 window and door frames, which is the number of channels of the Radio Control.
  1. Is it possible to make the actuator work in the twin-drive mode for very large windows?
  • You can do this by using the wicloud line actuators.
  1. Can I connect the WICLOUD in TANDEM to a home automation unit?
  • Yes, by using the diagram in the WICLOUD user’s manual with connection via relay. Of course, if the home automation unit works with alternating current outputs, it will be necessary to use relays with alternating current coils and a 24VDC power supply unit that powers only the outputs of the relays connected to the WIDOUBLE controller. This type of response is also valid if we are talking about manual single WICLOUD.
  1. What is the width above which is advisable to apply 2 actuators?
  • From 1200 mm.
  1. Should the output of the home automation unit or the switch be of “dead man” type?
  • Yes, because even if the motor stops being powered at the end of the stroke, to ensure proper operation it is necessary that the power supply unit is cut off at the end of the stroke as well.
  1. Protection rating of CLOUD actuators
  • The IP protection rating regulates the ability of electrical equipment to resist or not to contact with liquids, dust etc. All our actuators feature IP30, so they have no protection against liquids
  1. Protection rating of WICLOUD actuators
  • The IP protection rating regulates the ability of electrical equipment to resist or not to contact with liquids, dust etc. All our actuators feature IP32, so they are “protected against water drops or rain falling at a maximum angle of 15° from the vertical plane”.
  1. WiCLOUD and CLOUD protection rating in environments with high vapor content
  • Actually, the norm (IP rating) refers to water drops/jets and not moisture, although it would be more correct to call it to condensate. Humidity is always present in the air but the real problem is the condensate, which varies according to the temperature difference between the surfaces of the object itself, and also to average temperature, atmospheric pressure and, precisely, to the humidity present in the air. Another factor that determines the formation of condensate is the presence of air.

Try to think of the window of your bathroom during the coldest and humid periods, the formation of water drops on the glass is very common and depends on the fluctuation between indoor and outdoor temperature. The protection rating of the window, which can withstand water jets due to its gaskets, cannot in any way prevent this phenomenon.

The same situation applies to actuators, and the basic factors are the same. In a bathroom, the humidity (especially when taking a shower) is very high and the temperature change between the inside and outside of the actuator (which due to the peculiarity of the situation will be very sudden) would generate water drops inside, even if the device would have an IP 65. This situation worsens near the window (where the thermal insulation could be less due to shutters etc..) or in an attic, where the thermal difference is even higher.

The best solution would be to apply resin to the cards that is to immerse the card completely in a resin to remove the AIR factor that determines the formation of condensate; unfortunately, this is possible for devices such as rain sensors, but not yet for latch actuators.

Given the above, what can we do:

  • We can tropicalize the electronic boards to enhance the waterproofing degree, but such protection becomes ineffective above certain levels
  • Ventilate the room often and avoid installing the motors in areas where the insulation of the building is not optimal, i.e. non-insulated attics
  • Prefer recessed solutions that have better protection against the humidity created (not condensate) in the air and against the thermal fluctuation of the fixing itself
  1. Type of push-button to use (WICLOUD)
  • The connection required for these actuators is of reversed polarity type, so you can either use the kit 1120.60 that has the DEAD-MAN switch, which reverses the polarity inside, or use any DEAD-MAN up/down switch and connect two relays that reverse the polarity (it is recommended to contact a qualified electrician).
  1. Type of push-button to use (WICLOUD RC)
  • The recommended push-button is a 3 position DEAD-MAN type, with interlocked controls to prevent the simultaneous pressing of the two directions, which could damage the actuator.
  1. Type of push-button to use (WICLOUD AR)
  • The recommended push-button is a 3 position DEAD-MAN type, with interlocked controls to prevent the simultaneous pressing of the two directions, which could damage the actuator.
  1. Type of push-button to use (WICLOUD RC-LOCK)
  • The recommended push-button is a 3 position DEAD-MAN type, with interlocked controls to prevent the simultaneous pressing of the two directions, which could damage the actuator.
  1. Do you have a circuit to interpose between the actuator and the myhome automation unit that reverses polarity upon controlling the home automation system?
  • NO
  1. To what kind of profiles can I apply the wicloud actuators
  • The wicloud cross-section has a diameter of 28mm x 28mm, therefore it is necessary to use a larger frame that can accommodate the actuator inside.
  1. Can I apply the actuator to wooden and PVC frames?
  • Yes, it is possible, it must be used on the wing/leaf paired with the actuator art. 1121.55.
  1. How to choose fast lock kits.
    • You must choose the reference series (line) and match it with the bar’s length. (See Table)
  2. Fast block matching cylinder
    •  You need to match it with the edge-mounted cylinders. Its length must be chosen according to shutter’s width.
  3. How to transform inner or inner click from automatic to manual version
    • You must take away a spring mounted on the back of the handle, so that it becomes manual.
  4. How to buy multicomfort with 3 closing points
    •  
  5. Can I make fast lock longer?
    • YES, fast lock inox can be made longer with cod. 6387A extension, 400mm long, and 1 closing point.
  6. How does the double key handle work?
    • From the inside it works like a normal handle, while from the outside it can be opened only using the key.
  7. How center handles are mounted
    • They are mounted through rivets.

1.Is it possible to purchase 3080.20 with different indoor/outdoor colours?

  • Yes, it is possible. You have to order the handle on the inner side (3080.21) and the drive tray (6399.11) on the external side
  1. what is the centre distance of window handles?
  •  Window handles with 7 mm square spindle have a centre distance of 43 mm. Window handles with 10mm square spindle have a centre distance of 80 mm
  1. Are the cremone bolts and window handles with cylinder lock supplied with single or different coding (Cremonese comfort 104)?
  • The cremone bolts and window handles with cylinder lock are supplied with different coding (standard). Upon request, you can have them with the same coding.
  1. Are the cremone bolts and window handles with cylinder lock supplied with unique or different coding (Cremonesi comfort)?
  • The cremone bolts and window handles with cylinder lock are supplied with different coding (standard). Upon request, you can have them with the same coding.
  1. Are the cremone bolts and window handles with cylinder lock supplied with unique or different coding (Old style)?
  • The cremone bolts and window handles with cylinder lock are supplied with different coding (standard). Upon request, you can have them with the same coding.
  1. Are the cremone bolts and window handles with cylinder lock supplied with unique or different coding (Confort out plus)?
  • The cremone bolts and window handles with cylinder lock are supplied with different coding (standard). Upon request, you can have them with the same coding.
  1. Are the cremone bolts and window handles with cylinder lock supplied with unique or different coding (Martellina Comfort)?
  • The cremone bolts and window handles with cylinder lock are supplied with different coding (standard). Upon request, you can have them with the same coding.
  1. What length should have the link pins to be used for Bing movement (Link Pin)
  • The size varies according to movement input. The assembly instruction sheet shows the code of the pin associated with the movement input
  1. What length should have the link pins to be used for Bing movement (bing)
  • The size varies according to movement input. The assembly instruction sheet shows the code of the pin associated with the movement input
  1. Do you have a cremone bolt for external opening with low-profile handle
  • Yes, we have the “21mm” cremone bolts with total height of 21 mm
  1. Do you have a low-profile window handle
  • Yes, art. 3074.x with total height 35.8 mm
  1. Are there window handles with 8 mm square spindle for application on armoured shutters?
  • Yes, art. 3070.5 (Comfort) and 3080.5 (Italia)
  1. how many fixing kits should be purchased for each dinamika hinge?
  • The fixing kits for cold cut profiles should be purchased in a 1:1 ratio. While for fixing kits for thermal cut profiles should be purchased in the following way: 2 kits for every 2 hinges with 3 wings and 3 kits for every hinge with 3 wings
  1. what is the difference between the new big version C and version D
  •  The C version is made of die-cast aluminium, so it cannot be oxidized. The D version is made entirely in extruded aluminium and, therefore, is available in oxidized versions as well.
  1. Can I have the dinamika with oxidized finish?
  • Yes, because the special wings and the sheet are made of extruded aluminum
  1. how can I adjust the height of the Slim Rapid hinges
  • By applying the 8060.20 regulator on the profile, acting on the grub screw in the regulator, you can raise the wing/leaf to the desired position. This operation can be done by a single operator regardless of the weight of the wing/leaf
  1. which fastening kits to buy in combination with the hinges
  • we have counterplate kits for cold-cut series and self-centering pins for thermal-cut systems
  1. Is it possible to apply dinamika to emergency exit doors and escape routes?
  • yes, dinamika has the CE marking necessary for this purpose (see certifications / quality pages of the website)
  1. how can I determine the number of hinges to buy?
  • the technical catalogue and the brochure show the capacity diagrams that allow to to establish the maximum capacity and the number of hinges to buy
  1. it is possible to have adjustable quick-release hinges
  • they are available, art. 9201.3 and 9202.3 adaptable to the various types of European chambers, by rotating the bushing you can adjust the clearance up to + – 0.7mm
  1. which hinges are recommended for vasistas and protruding opening frames?
  • We recommend the use of comb hinges, art. 3420.71 (European Chamber) or 3421.71 (hollow erre)

1.how does the logic handling kit work?

  • The logic handling kit enables vasistas opening by rotating the handle of the cremone bolt at 90° and allows you to perform the swing opening by rotating the handle of the cremone bolt at 180°. Such a kit is usually required for installations in public places
  1. What are the intended uses of the logic handling kit?
  •  The logic handling kit is usually required for installations in public places
  1. Which hinges should I buy for ween hide 180 tilt and turn leaf version?
  • Once the opening side has been defined (right or left), the lower hinge 3301/02 (equal for both A/R and swing opening) and the upper hinge should be purchased. There are two different types of upper hinges available, depending on the width of the wing/leaf (from 460 to 670 short version; from 671 to 1700 long version)
  1. Which hinges should I buy for ween hide 180 swing version?
  • Once the opening side has been defined (right or left) the lower hinge 3301/02 (equal for both AR and swing opening) and the upper hinge for the swing system (3301/02.71) should be purchased.
  1. what function does the 3301.50 support have?
  • The support 3301.50 is used for wing/leaf capacity from 130 kg to 170 kg. The opening of the wing/leaf must be limited to 90°.
  1. Can I use the A/R ween with internal coplanar frame?
  • No. You should use smooth frame systems. In this situation, you can use the A/R 2.0
  1. can I add extra locking points after the wing/leaf has been assembled
  • yes, it is possible to apply the additional horizontal and vertical locks also with the frame fixed, attaching the kit transmission system to the arm (vertical closing) or to the terminal (horizontal closing)
  1. is there a microventilation device provided?
  • yes, by purchasing the microventilation stopper, rotating the cremone bolt at 135° the wing/leaf will be separated from the frame by a few mm necessary for microventilation
  1. on 2 leaf frames, do I have the possibility to have the same hinges on the side leaf?
  • Yes, by purchasing the side-by-side leaf hinge kit, in addition to being aesthetic, they have the same characteristics in terms of capacity and adjustment.
  1. what latches should I buy for side-by-side leaf?
  • You must purchase the Bi-Hid kits
  1. how can I determine which items to buy according to the size of the leaf (Ween)?
  • the technical catalogue and the brochure show the product layouts, where you can identify the list of items required according to the size of the leaf
  1. how can I determine which items to buy according to the size of the leaf (Ween Hide 180)?
  • the technical catalogue and the brochure show the product layouts, where you can identify the list of items required according to the size of the leaf
  1. how can I define the list of accessories to buy?
  • the technical catalogue and the brochure show the product layouts, where you can identify the list of items required according to the size of the leaf
  1. what are the finishes available?
  • Untreated, R9010, R9005, R8019, ARGEN, R1013, R1013OP, R9010OP, BRONZ
  1. What are the advantages of using the semi-automatic version compared to the manual version?
  • the leaf automatically moves to tilt position and the cremone bolt, thanks to the handle return kit, moves in horizontal position, for easy pulling of the leaf

How can I define which bushing version to buy?

  • the technical catalogue and the brochure show the capacity diagrams, where you can identify the bushing to buy according to the size and weight of the leaf
  1. how can I define the items to buy according to the size of the leaf?
  • the technical catalogue and the brochure show the product layouts, where you can identify the list of items required according to the size of the leaf
  1. how do I know if the arms are compatible with the weight and size of the leaf?
  • The catalogue shows the maximum weight and height of the leaf and the assembly instruction sheet indicates the degree of opening according to the height of the leaf.
  1. in what finishes are the ratchets available?
  • black, R9010, R1013, R8017, R9006
  1. Are there ratchets for PVC systems?
  • Yes, art. 1502.1 and 1502.3, compatible with overlap systems from 15 to 28 mm
  1. what thickness should have the glass to be combined with the glass clamp?
    • the optimum thickness is 10 mm
  1. what can I use as a lower locking point on shutters to avoid making a hole in the floor?
    • you can use the additional adjustable locking kit

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